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Mortgage Assistance

Important Notice: Disaster Assistance Info

If you've been affected by a recently declared disaster, we are here to help.
Please check, if your area has been federally declared as a natural disaster. Visit the Federal Emergency Management Agency's (FEMA) website.

*When you apply for assistance, FEMA will check to make sure you meet certain requirements. FEMA must ensure all applicants for FEMA assistance meet certain eligibility requirements prior to giving assistance.

If you are experiencing a hardship and need a mortgage assistance program, you must provide:

Proof of income
Previous year's Wage and Tax Statement or Tax Return Form (for self-employed individuals)
Copy of P&L statement (for self-employed individuals)
Letter explaining your hardship
Current bank statement

Your application must include a fully completed and signed Mortgage Assistance Application (RMA).

For more assistance contact our team at

(855) 760-7600

For assistance from a Housing Counselor, contact the U.S. Department of Housing and Urban Development (HUD) at 800-569-4287. To find local counseling organizations, visit HUD.gov / U.S. Department of Housing and Urban Development (HUD).

www.hud.gov

Subservicers info

AD Mortgage is a licensed direct mortgage lender. AD Mortgage may choose to retain servicing of loans or transfer loans to a new servicer. This selection does not affect the terms or conditions of loans other than those directly related to the servicing of the loan. If the servicing of your loan is transferred, you will be notified by A&D Mortgage LLC in writing, and you will receive welcome information from the new servicer.

If you are not sure who is your servicer, please do not hesitate to contact us.

If your loan has been transferred to one of our subservicers, please contact them directly at:

BE AWARE OF SCAM ATTEMPTS

Dear customers,

Beware of scam attempts. When you receive an incoming communication in any form, make sure that it originates from AD Mortgage. If you suspect that the phone call, email or a letter may be scam, please contact us using one of the channels indicated in this website.

What are the signs of a scam phone call / email / letter?

Scammers use various methods to trick you into giving them your personal and financial information, or to make you pay them money. Here are some common signs of a scam phone call / email / letter:

The message has a generic greeting, such as "Dear customer" or "Hello friend".
The message claims there is a problem with your account, or your payment, and asks you to click on a link, open an attachment, or call a number to fix it.
The message asks you to confirm or update your personal or financial information, such as your password, your credit card number, or your Social Security number.

The message offers you a free gift, a prize, or a coupon, but asks you to provide some information, or fill out a survey to claim it.
The message uses threatening language, such as "Your account will be closed" or "You will face legal action" if you don't respond immediately.
The message comes from an unusual or suspicious email address, phone number, or social media account.

If you receive a message that looks like a scam, do not reply, click on any links, open any attachments, or call any numbers.

Instead, delete the message or hang up the phone. If you are not sure if the message is legitimate, contact AD Mortgage using our official website or phone number: 1-305-760-7000 (Office), 1-855-235-6267 (Toll free).