We are happy to share another milestone at A&D Mortgage with you. This time we received the prestigious Gold Globee ® Award for Achievement in Customer Service Innovation.
The housing and fintech industries continue to advance, and we don’t just keep pace, but make sure that our clients get the best possible experience when using our services. This award proves the company’s valuable contribution and dedication to delivering exceptional service.
What Makes A&D Mortgage Partner Support Award-Winning?
Our Partner Support starts with a dedicated team of knowledgeable professionals to assist clients and broker partners. The support team helps customers at every step of the mortgage process, ensuring clear communication, timely updates, and tailored solutions.
Key features of Partner Support
- Quality and response time. This is illustrated by the company’s 5-star rating on 96% of reviews in 2024. Our Partner Support team played a crucial role in this achievement.
- Training sessions. Webinars, on-demand sessions, and in-person workshops to ensure smooth adoption of new tools.
- Innovative solutions and ongoing improvements.
– An AI-powered chat bot, which resolves 30% of customer inquiries 24/7 enabling questions are addressed quickly.
– The Live Video Call feature makes communication between the support team and our partners faster, easier, and more productive.
– One click and you are connected to a support specialist who will quickly resolve any problem through screen sharing.
We help our partners navigate complex issues with ease. We built a system that enables our partners to make fewer mistakes and close deals in a more streamlined manner. This determined focus on service excellence has earned A&D Mortgage another Gold Globee ® Award.
“This recognition reflects our strong focus on putting our partners first by providing cutting-edge technology with personalized and responsive support. It inspires us to continue innovating and delivering services that truly help our clients to succeed.”
Max Slyusarchuk, CEO of A&D Mortgage
Final Word
Receiving an award for A&D Mortgage’s Partner Support, affirms the company’s commitment to fostering meaningful, long-term relationships with its broker partners and clients.
For A&D Mortgage, this honor is not just an achievement, but a testament to the strength of its community and the shared success of its partners.
Get the ADvantage
with our loyalty program
Earn and redeem points for valuable benefits for you and your clients
Unlock RewardsAbout The Globee ® Awards
The Globee® Awards honor excellence through ten annual programs that spotlight outstanding achievements in various areas.
We are especially proud to be among other winners such as Google, Microsoft, Walmart, SAP, Philip Morris, Netflix, SHARP, etc.
