Expert Opinions: Inside the Underwriting Process

March 13, 2024

Welcome to A&D Mortgage’s exclusive behind-the-scenes look at our underwriting process! In this engaging video, Kaye Chapman, Manager of the Underwriting One and Underwriting Support Teams, sits down with Brennen Moloney, one of our exceptional Team Leads for the Senior Underwriting Group. Watch the video to gain insights into how we ensure seamless communication with mortgage brokers, tackle challenges head-on, leverage technology for efficiency, and the expert opinion on underwriting in general.

Key Highlights

  • Effective communication. Ensuring brokers and loan officers are well-informed throughout the loan process.
  • Conflict resolution. Addressing disagreements and actively listening to broker feedback.
  • Leveraging technology. Automation of conditions and streamlining manual tasks to speed up turnaround times and improve efficiency.
  • Managing workloads and prioritization. Effective time management and clear communication with brokers to maintain transparency and trust.
  • Swift condition clearances. A commitment to a 24-hour turnaround time for both initial and condition reviews.
  • Guidance for brokers. Improving submission quality for smoother processing.
  • Assisting borrowers with lower credit scores. Exploring options within the Non-QM space. 
  • Building realtor relationships. Leveraging personal networks and educating realtors about the benefits of partnering with A&D Mortgage. 

Don’t miss out — watch the video now and stay tuned for more exclusive discussions from A&D Mortgage! 

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author Carl Holman

Written by

Carl Holman

Communications Manager

As A&D Mortgage’s Communications Manager, Carl Holman has more than 20 years of expertise in marketing, media relations, and communications, having spent 10 years of his career in mortgage lending and real estate. He holds a Bachelor’s in Journalism and Mass Communications from the University of South Carolina.