A&D Mortgage has just launched its newly upgraded AD Home Borrower Portal, giving clients a smarter, faster, and more user-friendly way to manage their loans anytime, anywhere.
The enhanced platform is now live and accessible across all devices, delivering a seamless digital experience for borrowers across the U.S. With intuitive navigation, a modern design, real-time alerts, and improved payment features, this upgrade simplifies loan management.
Whether borrowers are checking due dates, resolving issues, or making secure payments on the go, A&D’s enhanced portal ensures they have everything they need, exactly when and how they need it.
Borrower Experience Matters
The need for a smooth, hassle free system for borrowers is well-known by loan officers and mortgage professionals. It frees up their time to focus on growing their business and the data backs this up.
- According to Fannie Mae’s 2024 Borrower Experience Survey, 90% of U.S. mortgage borrowers now prefer a mostly or fully digital loan process, compared to just 63% in 2021.
- A J.D. Power 2024 Mortgage Servicing Study found that borrower satisfaction with servicing is now directly tied to the quality of digital tools like mobile apps and real-time payment tracking.
- Research from ICE Mortgage Technology shows that even the most experienced borrowers, those who have taken 5+ loans, are the most likely to prefer lenders with strong digital servicing options.
- This is not just an American trend. A 2023 Deloitte global banking survey showed that across markets, even older generations increasingly expect digital ease in servicing. Borrowers from Europe to Asia now view online payments and mobile-first access as standard, not optional.
Introducing the AD Home Borrower Portal
A&D Mortgage launched the AD Home Borrower Portal to give brokers confidence that their clients will enjoy a simple, modern, and stress-free mortgage experience.
Borrowers benefit from:
- Effortless Navigation.
Instantly view loan details, payment dates, statuses, and alerts. All clearly organized and prioritized by urgency - Modern, Mobile-First Design.
A clean, responsive interface delivers the same smooth experience on any device: phone, tablet, or desktop - Smarter, Faster Payments.
Avoid duplicates, get alerts for failed transactions, and make grouped overdue payments in one simple step - Secure, Self-Service Access.
Easily recover your account via email, no support calls needed, just fast, secure access anytime - Real-Time Notifications.
Stay updated with instant alerts on payments, taxes, insurance changes, and more right in one notification hub.
“I think security and the protection of sensitive data is important to everyone. It’s great to know A&D is continually adding additional safeguards to keep our client’s data secure. The upgraded AD Home Borrower Portal delivers ease of use and added security for borrowers with serviced loans from A&D!”
Michael Pearson, SVP Business Development
A&D Partners’ Advantage
What began as a feature turned into a transformation. The new AD Home Borrower Portal didn’t just reduce workload, it is rebuilding borrower perception, enhanced partner efficiency, and delivering an optimal lending experience for the future.
Now your clients can manage their loan anytime, anywhere on the new, easy-to use AD Home Borrower Portal.
