AD Mortgage helps partners win more business through award-winning technology and lending solutions for every stage of the borrower journey. It is a principle of our commitment to make every tool work as part of a connected experience.
According to our 2026 Technology Survey, integration ranks as a top priority for mortgage professionals, with 82.2% rating it as highly important, and an average importance score of 8.81 out of 10. One in three brokers also says they count on their lender to help them adopt new technology.
AD Mortgage advances that commitment through innovative solutions and state-of-the-art technology — the AD Home App being the latest example.
The AD Home App is part of how AD Mortgage delivers on that expectation. It brings the full functionality of the AD Home Borrower Portal to iOS and Android, so your clients can manage their mortgage from anywhere, at any time.
When borrowers feel supported after closing, they come back. Sharing the AD Home App with your clients takes less than a minute, but the impact on your relationship with them can last years.
| COPY LINK TO AD HOME BORROWER PORTAL APP |
|---|
| App Store |
| Google Play |
What’s Inside the AD Home App?
The AD Home Borrower Portal App provides borrowers with full control over their loan from a single place on their phone. The app covers:
- Loan summary. The home screen shows the current balance, payment status, due dates, and loan details. Borrowers can check everything at a glance without logging into a desktop browser or calling the servicer.
- Payment management. Borrowers can submit one-time payments or schedule recurring ones directly from their phone. The app sends an alert when a payment is due or if something doesn’t process – so late fees don’t catch anyone by surprise.
- Documents on demand. Monthly statements, escrow analyses, and loan documents are available to view and download at any time, without mail delays.
- Insurance and escrow tracking. The app displays homeowner’s insurance details and upcoming renewal dates. These are the details borrowers most often overlook until they become a problem.
- Real-time account alerts. Borrowers receive notifications for new statements, payment confirmations, and account changes as they happen – no need to log in and check manually.
- 24/7 in-app support. A built-in help center handles questions around the clock. For complex issues, borrowers can contact the AD Mortgage support team.
- Secure login. The app uses encrypted access and secure data handling.
‘We are planning to stay on our course by building new products and new services, listening to our partners, and turning their thoughts into real developments and advantages.’
– Max Slyusarchuk, the CEO and founder of AD Mortgage.
Why AD Home App is Good for Your Business
According to J.D. Power’s 2025 U.S. Mortgage Servicer Satisfaction Study, 36% of borrowers say they would switch mortgage companies for easy access to loan information, and 27% would switch for more flexible ways to make a payment. The AD Home Borrower Portal, available on desktop, iOS, and Android, covers both.
Additionally, J.D. Power’s inaugural 2025 U.S. Mortgage Servicer Digital Experience Study found that only 44% of mortgage servicer apps deliver even a fundamental user experience. But your borrowers deserve better than average. AD Mortgage aims to be the lender of choice that provides an excellent and consistent experience 100% of the time.
Research shows that borrowers who have a positive digital servicing experience are twice as likely to stay with their lender. If your clients feel taken care of, they are more likely to return for their next purchase and more likely to refer.
Share the AD Home App with Your Borrowers
Already partnering with AD Mortgage? Send your clients straight to the download:
- iOS: Download on the App Store
- Android: Download it on Google Play
The app is available to any borrower with an active loan serviced by AD Mortgage. Clients who already have AD Home credentials can log in immediately.
Not an AD Mortgage partner yet? AD Mortgage works with more than 9,000 brokerage companies nationwide. Now is the perfect time to join us.
FAQ: AD Home App
Is the AD Home App the same as the web portal?
AD Home App is the mobile version of the AD Home Borrower Portal. The same loan information, documents, payment options, and notifications are available on both. Borrowers who prefer the desktop version can continue using it; the app is an additional option.
Which devices does the app support?
iPhone and iPad via the App Store, and Android phones and tablets via Google Play. The web portal continues to work on any desktop browser.
Does a borrower need a new account to use the app?
No. Borrowers log in with existing AD Home credentials. First-time users can create an account with the loan number and personal information.
What if a borrower has a question the app doesn't answer?
The app includes a help center and an AI support assistant available at all hours. For more involved servicing questions, borrowers can reach the AD Mortgage support team at 1-855-760-7600 or via email at servicing@admortgage.com.
